Cyfenders Home > About > Privacy policy

Privacy policy

Last updated November 9, 2020

At Cyfenders (“we”, “us”, or “our”), we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices, please contact us at info@cyfenders.com

This policy applies to the use of our website, located at the domain name cyfenders.com (the “Website”), and more generally, any of our services (the “Services”) as well as any related services, sales, marketing or events.

Please read this privacy policy carefully. By using the Website or our Services, you consent to the policies described in this policy. If there are any terms in this privacy policy that you do not agree with, please discontinue any and all use of our Services immediately.

Information we collect

Personal information you disclose to us

We collect information, including personal information, that you choose to voluntarily provide to us through your use of the Website or our Services, or when you contact us or express an interest in obtaining information about us or our Services.

The information we collect includes the following; names, phone numbers, email addresses, mailing address, physical addresses, job titles, business names, preferences, any information directly sent to us via any communication platform (for example; our Website, email, phone, instant messaging, social media, etc.), and other similar information.

All information that you provide to us must be true, accurate and complete. You must notify us of any changes to information you provided to us.

Information collected automatically

We automatically collect information when you visit, use, or otherwise interact with us or our Website, email, phone system or on any other platform. This information may be collected directly by us, or by one or more of our partners and service providers. It may include information such as device information and identifiers, phone number and other usage information such as device characteristics, operating system, network identifiers such as IP address, diagnostic data, web usage and behavior such as referring URLs, timestamps, location information and other technical information needed to maintain the security and operation of our Website and Services, and for internal analytics and reporting purposes. We also collect some of the information through cookies and other similar technologies.

You can opt-out of allowing us to collect some of this information either by refusing access to the information from your device or by changing certain settings on your device. However, if you choose to opt-out, you may not be able to use certain aspects of the Services.

Use of your information

Information we collect is used and processed for our legitimate business use, in order to enter into or perform a contract with you, and/or in compliance with our legal obligations.

We may also use your information to inform you of other products or services available from Cyfenders or our affiliates.

Sharing information with third-parties

We may share data with trusted partners to help perform statistical analysis, contact you through email, postal service or over the phone, or to provide you with our Services.

Analytics – We may use Google Analytics, Twitter Conversion Tracking and/or other products to collect and perform statistical analysis of personal information. Information on how Google uses information collected from sites that use their services can be found at: https://policies.google.com/technologies/partner-sites. Information on how Twitter uses information collected from sites that use their services can be found at: https://support.twitter.com/articles/20170405.

Legal obligation – We may disclose your information, without notice, if required to do so by law or in the good faith belief that such action is necessary to comply with laws or any legal process.

Business transfer – We may share or transfer your information in connection with, or during negotiations of any merger, financing, acquisition or sale of all or a portion of our business or company assets.

Third-party service providers, affiliates, and/or business partners – We may share your information with third-party service providers, affiliates, and/or business partners. Examples include: hosting service providers, communication service providers, CRM services, independent contractors, consultants, and vendors.

If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled "Contacting us".

Opting-out of Google Analytics

Information about how you may opt-out of having cookies placed for the purpose of Google Analytics may be found at: https://tools.google.com/dlpage/gaoptout.

Opting-out of Twitter's interest-based advertising

Information about how you may opt-out of Twitter's interest-based advertising may be found at: https://support.twitter.com/articles/20170405.

Use of cookies and other tracking technologies

We may use cookies and similar tracking technologies to access or store information. Users may limit the use of cookies by configuring their browsers or devices to prevent the use of cookies. Please note that users who choose to do so may not be able to fully access some or all of our Services.

Securing your personal information

Communication between you and the Website is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

While we have implemented technical and organizational security measures designed to protect your information, we cannot promise or guarantee unauthorized and illegal access to your information. You should always only access the Website and/or our Services from within a secure environment. By using our Website and/or Services, you acknowledge that: there are security and privacy risks inherent to the Internet which are beyond our control and that any transmission of personal information is done at your own risk.

Collecting information from minors

We do not knowingly collect information from, do business with, or market to children under 18 years of age. By using the Website and/or our Services you represent that you are at least 18. If we learn that personal information for users less than 18 years old has been collected, we will take reasonable measures to promptly delete such information from our records. To inform us of any information that may have been collected from children under the age of 18, please contact us at info@cyfenders.com.

Privacy rights and right to deletion

You may review, change or ask to delete your account at any time by contacting us using the contact information found below.

Upon your request to delete your account, we will deactivate or delete your account and information from our active databases. We may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce contracts and/or comply with applicable legal requirements.

Opting out of email marketing – you can unsubscribe from our marketing email list by notifying us at info@cyfenders.com. We may still communicate with you, for example to send you service-related communications necessary for the administration of our services or for other non-marketing purposes.

Do-Not-Track

Though we strongly support our users’ right to privacy, and recognize the need for widely accepted methods to prevent online tracking, since no uniform technology standard has been recognized and widely accepted, we do not currently respond to Do-Not-Track (“DNT”) browser signals or any other mechanism that automatically communicates your request not to be tracked online.

Updates to this policy

We may update this policy and the terms described in it from time to time. Any decision to change or update this policy will be made at our discretion. An updated version will be indicated by an update date and will be effective as soon as it is accessible on our Website. We may choose to notify users if we make material changes to this policy. Such notification may be made by posting a notice on our Website, by contacting users directly, or by any other means available in the future. We encourage you to review this policy from time to time to stay informed of how we protect your information.

Contacting us

If you have questions or comments about this policy, you may email us at info@cyfenders.com.